Care Coordination Collaborative


Child holds adult hand The mission of the Care Coordination Collaborative (CCC) is to facilitate services for children and families in your community through collaboration with service providers, health partners, and other community agencies. CCCs aim to cultivate a holistic and efficient network of services by identifying and maximizing the full range of resources available and supporting care coordinators in obtaining the care and services needed by children and their families. In addressing the needs of families, CCCs also seek to understand health and human service delivery systems in order to promote wellness, support the medical home, and assist families in negotiating these systems as well as to document the gaps and barriers that families confront when in need of assistance.

Participation in a learning collaborative is to support the development of innovative and sustainable policy and practice changes to improve care coordination services on a community level. CCCs can offer an opportunity for technical assistance, including analysis of care coordination issues and policy, by facilitating an awareness of the one’s own and others’ roles, programming, and resources. CCCs create a space for partners to exchange information, integrate services, and facilitate systemic improvements.

To find out more about CCCs or to participate in your local CCC, click here.

Potential Projects

  • In-depth case study analysis for feedback, suggestions, and collaboration
  • Adoption of standardized referral and feedback forms among all child and family service providers in a community
  • Creating inter-agency agreements that delineate responsibilities for shared clients
  • Creating a shared care coordination resource for multiple service providers or medical homes
  • Expanding existing care coordination services to include new populations
  • Creating a shared community budget for care coordination services
  • Cross-training care coordinators (across methodologies/practices, agencies, or institutions)
  • Community-wide adoption of standard measures of quality of care coordination
  • Creating opportunities for multi-disciplinary team conferences
  • Expanding targeted case management services
  • Coordinating outreach, advocacy/awareness, or other services in order to minimize duplication and streamline collaboration efforts

Things to Remember

  • Due to the CCC’s specific purpose, carefully consider who you want around the table. The CEO, President, or other executive leader of an agency may not have the same perspective into day-to-day family services as a family support staff member, case manager, or other member of the team.
  • The frequency of meetings can vary depending on your community and the perceived needs of families, as well as care coordination staff, in your community. Meetings can be held monthly or quarterly, for instance. Meeting formats can also be customized to ensure success locally.
  • CCCs are not meant to just be more work, but rather to maximize partnership to improve family outcomes and facilitate success for all partners. While planning and coordination takes time and effort, the purpose of CCCs is to enhance communication, cross-sector collaboration, and resource sharing by building a central utility model in a community. This, in turn, optimizes outcomes for families, improves resource allocation, and yields cost savings.